Last updated: November 6, 2026
Welcome to Ailoha! These services are provided by Ailoha Inc ("Ailoha!", "we", or "us"). By using our services, you agree to these Terms of Service.
Use of Service
Ailoha provides AI-powered productivity and assistant features, including integrations with third-party services such as Gmail and Google Calendar.
You agree to use the service only in compliance with applicable laws and regulations.
User Responsibilities
You are responsible for:
- Maintaining the security of your account
- Ensuring that your use of the service complies with applicable laws
- Any content or actions performed through your account
Subscriptions and Billing
Ailoha! Premium provides relationship memory, contextual insights and assistant features. The purchase screen and payment provider's confirmation show the applicable full price, currency, billing period, trial eligibility and renewal terms before you confirm a subscription. Prices and availability may vary by App Store storefront. Current US App Store prices are US$117.99 per month or US$709 per year; other storefronts display their local prices and currencies. Website subscriptions are billed separately through Stripe, currently at US$100 per month or US$600 per year.
Eligible new subscribers may receive a free trial or an invitation offer when available. The purchase screen shows the applicable trial duration and any invitation offer before you subscribe. Apple's introductory-offer eligibility applies across the subscription group; Ailoha! also checks invitation eligibility and subscription history. Applying an invitation alone does not activate a subscription or start a trial. The payment provider's confirmation shows the actual free period and billing terms for your subscription.
After an eligible free trial, the selected full billing amount is charged automatically for each renewal period until you cancel. Taxes and other applicable charges are shown by the payment provider. An existing subscription may retain different billing terms; use the provider's management page to check the terms for that subscription. Manage an existing active subscription rather than starting another one through a different payment channel.
Managing, Canceling and Restoring Subscriptions
For an Apple subscription, manage or cancel renewal in iOS Settings > Apple Account > Subscriptions, or through Settings > Subscription > Manage subscription in Ailoha!. Restore purchases from the Ailoha! paywall or Settings > Subscription using the Apple account associated with the original purchase. A store subscription remains associated with its original Ailoha! account and is not transferred to another Ailoha! account by restoring it.
For a website subscription, use the website billing portal available through Ailoha!'s Subscription settings where permitted. On iOS, website purchase and management links are shown only on the US App Store storefront. Other storefronts use Apple in-app purchase for new purchases in the iOS app. Cancellation stops future renewals; access and any remaining trial are governed by the period confirmed by your payment provider. Deleting your Ailoha! account does not itself cancel a subscription.
Online Contract Cancellation
You can submit an ordinary or extraordinary cancellation declaration through Cancel contracts here, without logging in or knowing an order number. Identify your contract, choose the cancellation type, give a reason for extraordinary cancellation if applicable, and specify the requested end date. If you leave the date blank, the notice requests the earliest legally permissible date. Select “Cancel now” to send your notice. We immediately record its contents and receipt time and send a copy, including the requested end date, to your confirmation email. You can also download that confirmation. Statutory rights take precedence during any verification or processing. For Apple-billed subscriptions, also manage renewal through Apple. This function is separate from initial statutory withdrawal and does not itself confirm that a payment-provider setting or refund has already been changed.
Billing Questions and Refund Requests
Apple processes App Store payments and refund requests. For an App Store refund request, visitreportaproblem.apple.com. For website billing questions or to request a refund, contact admin@ailoha.ai with the account and transaction details needed to investigate the request; do not send full payment-card details. Canceling renewal does not by itself create a credit or refund for an unused paid period. Except where required by applicable law, website subscription payments are non-refundable. App Store refund eligibility and processing are handled by Apple. These rules do not limit statutory rights, including rights relating to services that are not supplied or do not conform to the contract.
EEA Consumer Withdrawal Rights
If you are a consumer in the European Economic Area, applicable law generally gives you 14 days from conclusion of a distance service contract to withdraw without giving a reason. A free trial does not necessarily restart that period when paid billing begins. Mandatory local rights and any applicable exceptions take precedence over the general refund rules above. Using an ongoing digital service does not by itself mean that you waive all withdrawal rights. Any charge for service supplied before withdrawal is subject to the conditions and limits required by applicable law.
You can submit a withdrawal notice online using ourWithdraw from contract here function. Review your details, then select “Confirm withdrawal”. We record your notice and its receipt time and send a copy to the confirmation email address you provide. You can keep a downloadable copy from the confirmation page. No account login or reason is required.
For a website subscription, you can notify us of withdrawal by an unambiguous statement to admin@ailoha.ai. Include your name, Ailoha! account email, subscription or order identifier if available, the date the contract was concluded, and the date of your notice. A suggested statement is: “I hereby withdraw from my contract for the Ailoha! subscription identified below.” You do not have to use this wording. For an App Store purchase, use Apple'spurchase support and refund process. Refunds due following a valid statutory withdrawal will be handled within the applicable legal deadline.
Third-Party Services
Ailoha may integrate with third-party platforms and APIs, including Google services. Your use of those services may also be subject to their respective terms and privacy policies.
Service Availability
We may modify, suspend, or discontinue parts of the service, subject to applicable law. Where legally required, we will provide notice and preserve your rights relating to prepaid services, cancellation, refunds and service conformity.
Disclaimer
The service is provided "as is" without warranties of any kind, express or implied. We do not guarantee uninterrupted or error-free operation.
Limitation of Liability
To the maximum extent permitted by law, Ailoha shall not be liable for any indirect, incidental, or consequential damages arising from the use of the service.
Changes to Terms
We may update these Terms from time to time. Continued use of the service after updates constitutes acceptance of the revised Terms.
Requests, Complaints and Contact
The Ailoha Inc team handles privacy, contract and billing requests. Contact admin@ailoha.ai for:
- Privacy requests, including access, copies or export, correction, deletion, restriction, objection and withdrawal of consent where applicable.
- Privacy requests from people whose information was provided by another user, complaints, and correspondence from authorized representatives or regulators.
- Contract withdrawal or termination, renewal cancellation, refunds, incorrect or duplicate charges, and trial, price or billing disputes.
- Purchase restoration, missing subscription access and access across Apple and website payment channels.
Tell us what you are requesting, how to reply, and the account or transaction reference where relevant. We may ask for information reasonably needed to verify your identity or authority. Do not send passwords, verification codes or full card numbers. You can contact us even if you do not have an Ailoha! account.
We handle requests under applicable law; statutory response, withdrawal and refund deadlines take priority. A submission or acknowledgement records receipt; it does not by itself confirm a refund, cancellation or subscription change. For Apple-billed purchases, use Apple's purchase-support, subscription-management and refund processes; we record requests sent to us and cooperate as needed. This contact route does not replace your right to contact a supervisory authority or use another statutory remedy.
Ailoha Inc
8 The Grn Ste A
Dover, DE 19901
United States